Cancellation, Returns & Refunds

Aman Print & Pack LLP aims to process orders accurately and resolve genuine order-related concerns fairly. This policy explains the conditions and procedures for cancelling orders, reporting damaged or defective products, requesting returns or replacements, obtaining refunds and understanding shipping timelines.

This policy applies to purchases made through https://shop.amanprint.com and should be read along with our Terms & Conditions.

1. Order Cancellation

1.1 Ready-Stock Products

Customers may request cancellation of ready-stock orders before dispatch by contacting us through:

Email: mail@amanprint.com
Contact: +91 20989 28188

Please provide your order number and registered contact details when submitting a cancellation request.

Cancellation requests will be reviewed based on the current status of the order. Cancellation may not be possible once we begin production. Once an order has been handed over to the logistics partner, it cannot ordinarily be cancelled through the pre-dispatch cancellation process.

1.2 Customised, Printed & Made-to-Order Products

Customised or printed products are manufactured or processed according to the specifications, artwork, dimensions, quantities and other requirements provided or approved by the customer.

Customers should carefully review all details before approving the final artwork proof, including:

Text, spelling and other written content.
Logos, images, graphics and brand elements.
Product dimensions, specifications and material.
Colours, layout and print placement.
Quantity and other order requirements.

Customers may request cancellation before approving the final artwork proof. However, the cancellation request will be subject to the order’s processing status and any work or commitments already undertaken.

After artwork approval, material procurement, printing or manufacturing may begin. A cancellation request received at this stage will be assessed based on the actual progress of the order, the agreed order terms and applicable law.

Any amount payable or refundable in such circumstances will be communicated to the customer based on the applicable order terms and legal requirements.

1.3 Cancellation By Aman Print & Pack LLP

Aman Print & Pack LLP may cancel an order where it is unable to fulfil it, including situations involving stock unavailability, an incorrect product listing or pricing information, technical issues, payment verification concerns or other genuine operational reasons.

If we cancel an order after receiving payment, the applicable refund will be processed in accordance with applicable law and this policy.

Where further information or clarification is required to process an order, we may contact the customer using the details provided at checkout.

2. Returns, Replacements & Order-Related Complaints

We request that customers inspect their orders upon delivery and contact us promptly if they identify an issue.

A return, replacement, correction or refund request may be considered in circumstances such as:

Manufacturing defect: The product has a manufacturing fault or does not conform to the applicable product specifications.
Incorrect product: The product delivered is different from the product ordered.
Incorrect quantity: The quantity delivered does not match the confirmed order quantity.
Material deviation from approved specifications: The product materially differs from the specifications or final artwork approved by the customer.

Each request will be reviewed based on the order details, product condition, supporting evidence and the nature of the issue.

2.1 How To Report An Issue

Customers are requested to report any damage, defect, incorrect product or quantity discrepancy as soon as reasonably possible after delivery.

To help us investigate the matter, please provide:

- Order number and date of purchase.
- Description of the issue.
- Clear photographs of the product and affected areas.
- Photographs of the outer packaging and shipping label, where relevant.
- An unboxing video.
- Any other information reasonably required to assess the complaint.

We encourage customers to retain the original packaging until the complaint has been reviewed.

Photographs, packaging details and unboxing videos can help establish the condition of the product at delivery. However, the absence of an unboxing video alone will not automatically disqualify a genuine complaint. We may consider other available evidence.

Customers are requested to notify us within 48 hours of delivery wherever possible, particularly for visible transit damage, missing items or quantity discrepancies. This helps us investigate the issue with the courier or logistics partner promptly. A complaint will not be rejected solely because it was raised after this period where applicable law provides otherwise.

2.2 Review & Resolution Process

Depending on the nature of the issue and the outcome of the review, the available resolution may include:

Replacement of the affected product.
Correction or rectification, where reasonably possible.
Refund of the applicable amount.
Another mutually agreed resolution, where appropriate.

The resolution will depend on the circumstances of the complaint, the availability of the product, the confirmed order specifications and applicable law.

Where a return is required, we will communicate the return procedure and provide the applicable pickup or return-shipping instructions. Customers should not dispatch products to us before receiving return instructions.

Returned products may be inspected to verify the reported issue.

3. Products Not Ordinarily Eligible For Return

The following situations are generally not eligible for a return or replacement due to a change of preference or customer-related error, subject to applicable law:

3.1 Customised & Printed Products

Products manufactured, printed or personalised according to customer-provided artwork, specifications or approved proofs are not ordinarily eligible for return merely because the customer changes their mind or no longer requires them.

3.2 Customer-Provided Artwork Or Information

Aman Print & Pack LLP will not ordinarily be responsible for errors that are present in the artwork, text, dimensions, logos or other information supplied or approved by the customer and reproduced in accordance with the approved proof. Customers are therefore requested to verify all details before granting final approval.

3.3 Customer-Caused Damage Or Alteration

Products damaged, modified or altered by the customer after delivery will generally not qualify for a return or replacement if the issue is caused by the customer’s actions. However, this does not affect the customer’s right to seek a remedy for a manufacturing defect or any other issue covered under applicable law.

3.4 Product Variations

Minor variations in colour, appearance, finish or dimensions may occur due to differences in screens, printing processes, materials, manufacturing methods and measurement techniques.

For customised orders, the approved artwork proof and agreed product specifications will be used as references when assessing a complaint.

A variation will not automatically be treated as acceptable merely because it is described as a manufacturing variation. Material deviations from the agreed specifications will be reviewed separately.

4. Refund Policy

Refunds will be processed for cancellations, returns or other approved requests where a refund is due under this policy, the confirmed order terms or applicable law.

4.1 Refund Method

Approved refunds will ordinarily be initiated through the original payment method used at checkout, such as:

Credit or debit card.
UPI.
Net banking.
Wallet or other supported payment methods.

Payments made through Razorpay will be refunded through the applicable payment processing mechanism.

Where the original payment method cannot reasonably be used, we may contact the customer to arrange an alternative refund method, subject to verification and applicable requirements.

4.2 Refund Processing Time

Once a refund is approved, we aim to initiate it within 5-7 business days, wherever reasonably possible.

The time taken for the amount to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer or payment service provider.

Any estimated bank or payment-provider processing time is outside our direct control. Customers may contact their bank or payment provider if the refund has been initiated but has not appeared within the expected period.

4.3 Shipping Charges

Original shipping charges will be refunded where required by applicable law or where the return or cancellation is attributable to an error on our part.

For other approved returns, the treatment of shipping charges will depend on the reason for the return, the confirmed order terms and applicable law.

Where return shipping is required because of an issue attributable to Aman Print & Pack LLP, we will communicate the return arrangements to the customer.

4.4 Refund Confirmation

Customers will receive an email or other appropriate communication once the refund has been initiated.

Please retain the refund confirmation and transaction reference, where provided, for future reference.

5. Shipping & Delivery Policy

Aman Print & Pack LLP delivers orders nationally and internationally.

5.1 Order Processing & Dispatch

The following are our general estimated dispatch timelines:

Ready-stock products: Usually shipped within 7 business days after successful payment confirmation.
Customised and printed products: Usually shipped within 7 working days after final artwork approval and completion of the necessary order formalities.

Customised order timelines may vary depending on the quantity, design complexity, material availability, production requirements and other order-specific factors.

Where a different timeline has been communicated in a quotation or order confirmation, the order-specific timeline will apply.

Dispatch timelines refer to the time required to prepare and hand over an order to the logistics partner. They are not the same as the delivery timeline.

5.2 Estimated Delivery

After dispatch, delivery generally takes approximately 7 business days, depending on the delivery location and courier service.

These are estimated timelines and may vary due to the destination, courier operations, public holidays, weather conditions, transport disruptions or other circumstances affecting delivery.

We will make reasonable efforts to assist customers with tracking and delivery-related enquiries.

5.3 Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated in the relevant quotation before order confirmation.

Any additional shipping or delivery-related charges must be communicated to the customer before they are applied.

5.4 Tracking Details

Once an order has been dispatched, tracking details will be shared through email, SMS, WhatsApp or another available communication channel.

Customers can use the tracking information to follow the shipment through the relevant courier or logistics partner.

5.5 Delivery Address & Contact Details

Customers are responsible for providing accurate and complete delivery details at the time of placing an order, including:

Recipient’s name.
Complete delivery address.
PIN code.
Active mobile number.
Any relevant delivery instructions.

Please contact us as soon as possible if any delivery information needs to be corrected. Changes may not be possible once an order has been dispatched.

5.6 Delayed Or Unsuccessful Deliveries

Delivery may be affected by logistics-related issues, incorrect or incomplete addresses, recipient unavailability, public holidays, weather conditions, transport disruptions or other circumstances beyond our reasonable control.

If a delivery is delayed or unsuccessful, customers may contact us for assistance. We will make reasonable efforts to coordinate with the courier or logistics partner.

Any further action, including re-dispatch or additional delivery arrangements, will be assessed based on the circumstances and applicable order terms.

6. Customer’s Responsibilities

To help us process orders and resolve complaints efficiently, customers are requested to:

Provide accurate billing, shipping and contact information.
Review product descriptions, dimensions, specifications and quantities before placing an order.
Check all artwork, text, logos and design details before approving a customised order.
Retain order confirmations, invoices and relevant communication.
Follow the return instructions communicated by our team.
Provide accurate information and reasonable supporting evidence when

7. Policy Updates

Aman Print & Pack LLP may update this policy from time to time to reflect changes in its business processes, products, services or applicable legal requirements.

The updated policy will be published on the Website.

Changes will not remove rights or remedies applicable to orders already placed, except where required by law or otherwise lawfully agreed.